1
Booking regulations
In line with the rules and regulations of the Ghana Tourism Authority (GTA), we must collect the following details from every guest at check-in:
- Full name
- Nationality
- Passport or Ghana Card details
- Date of birth
- Permanent address
- Country of residence
- Profession or occupation
- Room number
- Date and time of check-in
- Date and time of check-out
- Married or single
- Name of spouse (if staying)
- Number of children
- Purpose of visit
- Mode of transport
- Sex
- Next destination
- Emergency contact name and phone
Guests travelling with children (mandatory)
Any adult travelling with a child under 18 must give the child's details to the staff receiving them at check-in. If the adult and the child do not share the same surname, proof of their relationship (for example, a birth certificate, or a letter of consent from the parent with a copy of the parent's ID) must be shown. In line with Ghana Tourism Authority requirements, a room cannot be given to an adult and a child without these details.
2
Payment for reservations
We accept full payment only for all reservations. Down payments, deposits, partial payments and part payments are not accepted. A booking is confirmed only when the full amount has been paid.
3
Cancellations and refunds
Room bookings
- A cancellation must be requested within 7 business days of making the booking.
- A booking cancelled within those 7 business days is refunded less 10% of the full amount paid.
- No refund is issued for a cancellation requested after 7 business days from the date of booking.
Unforeseen circumstances: less than 12 hours before check-in
If a genuine emergency outside the guest's control (for example, a cancelled flight) forces a cancellation less than 12 hours before check-in:
- Stays of more than one night (up to the 3-month maximum): the guest may move the booking to the next available date at no charge, instead of cancelling. If the new room or date costs more, the guest pays the difference.
- One-night bookings: the booking is cancelled and refunded less 10% of the full amount paid.
The guest must show proof of the emergency (for example, the airline's cancellation notice). Each case must be approved by the Hotel Manager.
Event Centre bookings
| When | What applies |
|---|
| Any change | Subject to availability and seasonal charges |
| Cancelled within 48 hours of booking, event more than 14 days away | Full refund |
| Less than 14 days but more than 72 hours before the event | Admin charge of at least 25% of the total cost, set by the Manager |
| Within 72 hours of the event | No refund of any money paid |
| Security deposit | Refunded within 5 working days after a successful event |
4
Respect for privacy and space
Only paying guests, and partners duly registered with Hotel Management, are allowed in the rooms and on the premises. Please receive your visitors in the communal areas only.
5
Quiet hours
Quiet hours run from 11 PM to 7 AM daily. Please keep noise down at all times, and especially during these hours.
6
No smoking, no vaping, no drugs
Smoking, vaping and the use of drugs are strictly prohibited anywhere within the walls of Silent Night Guest House & Event Centre. This includes the rooms, the bar, the restaurant and all open areas. A designated smoking area is available outside the perimeter wall.
Any guest who breaks this rule will have their booking terminated, with no refund.
7
Safety first
Do not leave candles or open flames unattended anywhere inside the perimeter wall. Ironing in the rooms is strictly prohibited: please use the ironing room on the ground floor. Ironing or laundry assistance can be provided for a fee. Hotel Management bears no responsibility for any accident or damage to guests' items.
8
Room keys
Room keys must not leave the premises under any circumstances. Please hand your key to Reception every time you leave. We hold keys for your safety, so that in case of a fire or emergency, staff are able to open every room.
In an exceptional case, a guest may ask the Hotel Manager for permission to keep the key while away. The Manager will first explain these rules and may approve the request on conditions, including the cost of a lost key, which is disclosed to the guest and agreed before permission is given. If permission is granted and the key is lost, the guest pays all costs of replacing the key and, where needed, the lock.
9
Daily Room Cleaning
Rooms are cleaned daily. Please keep your belongings neatly packed away so our staff can clean effectively without having to move or handle your personal items, unless otherwise agreed with Management for the room not to be cleaned.
- Staff will not pack or unpack guests' belongings, and guests must not ask them to. This protects both guests and staff from any claims of missing or stolen items.
- A guest who does not want their room entered for cleaning must discuss it with the Hotel Manager, giving their reasons.
10
Keep it clean
Please keep your room and the communal areas tidy. Eating in the rooms is allowed only for guests with approved room service. Room-service guests should leave the packaging or food waste on a tray just outside the door so staff can clear it quickly.
11
Respect the property
Please treat the property and the items in the rooms with care. Any damage caused by carelessness will be billed to the person(s) responsible.
12
No pets
To protect guests with allergies, pets are not allowed on the premises.
13
Check-in and check-out
We are happy to welcome you and wish you a pleasant stay. On arrival, please don't hesitate to call our staff for help with the room equipment, such as the air conditioning and the water heater. Our staff will show you how to use it.
Drinks and refreshments in the room bar or refrigerator are charged at check-out, at slightly higher prices than at the restaurant and bar.
Important notice
Check-out time is 12:00 PM (midday). Guests who wish to extend their stay must pay for the extra night before 12:00 PM.
At check-out, staff will take a few minutes to check the room. Please take all your personal belongings with you.
Taking away anything that belongs to Silent Night, such as remote controls or other room items, is a criminal offence.
14
Power and the environment
Please switch off lights, air conditioning and other appliances when they are not in use. Power outages may occur during your stay, and Hotel Management may not always be able to provide an alternative supply.
15
Respect for our staff: zero tolerance for abuse
Our staff are here to serve you, and they must be treated with respect at all times. Guests must never use the services provided during their stay as an opportunity to abuse or take advantage of staff. This covers physical or verbal abuse, threats, intimidation, harassment, theft and any other inappropriate conduct.
Any guest who abuses staff will be evicted and removed from the premises immediately, and the matter will be reported to the Police.
16
Due care for children
Children are welcome. Parents and guardians must supervise them so they do not damage hotel property or other guests' belongings, or injure themselves. The parent or guardian is responsible for any damage caused by their children.
17
Illegal activity
Any guest who engages in illegal or illicit activity on the premises will be reported to the Police and the law enforcement authorities.
18
Guests with vehicles
Guests who need their vehicles washed may use a nearby car wash. For help, please speak to Reception or any member of staff.
19
Enjoy your stay
Most importantly, relax and enjoy your time at Silent Night Guest House & Event Centre.
Questions about these rules?
Speak to any member of staff or Hotel Management. We are here to help.
Contact us